FAQ
Cetaphil® Friends & Membership
  • Cetaphil® Friends is a free online rewards programme for Cetaphil customers. You will be rewarded with Ceta Coins when you purchase Cetaphil products across authorised retailers. Ceta Coins will be awarded when you upload your receipt on our website.

    The accumulated Ceta Coins can be used to exchange for items in our catalogue.

  • Follow these three easy steps to redeem Cetaphil® Friends rewards

      a. Shop
    Shop at a participating retailer and retain your receipt to earn Ceta Coins.

      b. Collect
    Snap a picture of your receipt and upload it via the ‘Collect Coins' tab. Receipt must be submitted no later than 7 days following your purchase to be eligible for Ceta Coins. (S$1 spent = 1 Ceta Coin)
    Remember to fill in the other required fields before submitting.

      c. Redeem
    Redeem items in our catalogue using Ceta Coins.
    All redemption items are subjected to availability.

  • The participating retailers are Guardian, Watsons, FairPrice/Unity, Cold Storage, Sheng Siong, Cetaphil Official Stores (Ecommerce), Hospital/ Institution, Polyclinic.

  • Cetaphil® Friends is open to all local residents age 16 and above, holding a valid Singapore mobile number and valid email address.

  • To sign up, simply go online to our website at www.cetaphilfriends.com.sg and follow the registration instructions given.

  • Each residential address is only eligible to one welcome gift. If your family member has redeemed the welcome gift before, you are not eligible to redeem it again.

  • No, it is completely free to sign up to Cetaphil® Friends.

  • No, your membership is non-transferable.

Ceta Coins and Rewards
  • In view of the latest Circuit Breaker measures announced by the Singapore Government (Effective 7th April – 1st Jun), your well-being remains our utmost priority. We want you to be able to continue and enjoy the benefits of our Cetaphil Friends Program while you stay safe at home.

    During this period, we will be making revisions to the redemption arrangement. The following items will be mailed to you in 3 – 4 weeks’ time upon redemption, and you do not need to come down to our redemption centre.
    1) Cetaphil Baby 3pc starter kit with bath sponge
    2) Cetaphil Baby Milestone Cards
    3) Cetaphil PRO AD Derma Relief Kit
    4) Cetaphil Gym Towel

    The collection of all other Cetaphil Friends Rewards will be temporarily suspended until further notice.

  • GV One Card: Max 12 redemptions per member per year
    Capita $30 Vouchers: Max 12 redemptions per member per year
    The rest of the items: Max 12 redemptions per member per year

  • It will take 5-7 working days for your receipt to be processed and your coins will be reflected in your account.

  • No, you can only submit receipts for purchases made after you join Cetaphil® Friends.


  • Receipts that contain incomplete or unclear information will be rejected. Do ensure that receipt image submitted is clear and that the following information has been captured:
    • Retailer Name
    • Transaction Date & Time
    • Receipt Number (without hash)
    • Cetaphil Products Purchased
    • Transaction Amount

    Kindly note that the following will not be accepted as a valid receipt:
    1. Delivery note
    2. An incomplete/pending transaction

    You may wish to seek assistance from the Cetaphil® Friends Customer Service at

    Email: cetaphil.crmsg@galderma.com

    if you have any enquiries.

  • Receipts should be submitted no later than 7 days from date of purchase to be eligible for Ceta Coins.

  • Your Ceta Coins will expire two calendar year after your transaction date*.
    For more accurate Ceta Coins expiry, you may refer to the expiry date in your redemption page.

    *The expiry date will fall on the last day of the month.

  • You will earn 1 Ceta Coin for every $1 paid on Cetaphil products. For instance, $49.50 spent will be equivalent to 49 Ceta Coins earned.


  • Official Retailers
    • NTUC, Cold Storage, Sheng Shiong
    • Guardian, Watsons, Unity
    • Hospital and Polyclinic Retail Pharmacy Outlets
    • Metro
    • Robinsons

    Official Online Retailers
    • Cetaphil Official Stores on: Lazada, Qoo10, Shopee
    • Amazon (by Amazon SG only)
    • RedMart by Lazada
    • QooLife Mall
    • S-Mart