FAQ
Cetaphil® Friends & Membership
  • Cetaphil® Friends is a free online rewards programme for Cetaphil customers. You will be rewarded with Ceta Coins when you purchase Cetaphil products across authorised retailers. Ceta Coins will be awarded when you upload your receipt on our website.

    The accumulated Ceta Coins can be used to exchange for items in our catalogue.

  • Follow these three easy steps to redeem Cetaphil® Friends rewards

      a. Shop
    Shop at a participating retailer and retain your receipt to earn Ceta Coins.

      b. Collect
    Snap a picture of your receipt and upload it via the ‘Collect Coins' tab. Receipt must be submitted no later than 7 days following your purchase to be eligible for Ceta Coins. (S$1 spent = 1 Ceta Coin)
    Remember to fill in the other required fields before submitting.

      c. Redeem
    Redeem items in our catalogue using Ceta Coins.
    All redemption items are subjected to availability.

  • The participating retailers are Guardian, Watsons, FairPrice/Unity, Cold Storage, Sheng Siong, Cetaphil Official Stores (Ecommerce), Hospital/ Institution, Polyclinic.

  • Cetaphil® Friends is open to all local residents age 16 and above, holding a valid Singapore mobile number and valid email address.

  • To sign up, simply go online to our website at www.cetaphilfriends.com.sg and follow the registration instructions given.

  • Each residential address is only eligible to one welcome gift. If your family member has redeemed the welcome gift before, you are not eligible to redeem it again.

  • No, it is completely free to sign up to Cetaphil® Friends.

  • No, your membership is non-transferable.

Ceta Coins and Rewards
  • After making a redemption, you will receive a confirmation email. You will need to bring along an e-copy of your email to collect your reward from our partner.

    All redemption items will only be available after 5 working days based on email confirmation & need to be collected from our agency partner within one month from the date of email confirmation. All redemption items are subjected to availability.

    Redeemed items can only be collected from the following address on weekdays only at 10:00am to 6:00pm exclusive of lunch hour which is 1pm to 2pm:

    Address:
    54B South Bridge Road,
    Singapore 058685

    Note: For Cetaphil PRO AD Derma Relief Kit & Cetaphil Baby 3pc starter kit with bath sponge, the items will be mailed to your registered home address

  • GV One Card: Max 12 redemptions per member per year
    Capita $30 Vouchers: Max 12 redemptions per member per year
    The rest of the items: Max 12 redemptions per member per year

  • It will take 5-7 working days for your receipt to be processed and your coins will be reflected in your account.

  • No, you can only submit receipts for purchases made after you join Cetaphil® Friends.


  • Receipts that contain incomplete or unclear information will be rejected. Do ensure that receipt image submitted is clear and that the following information has been captured:
    • Retailer Name
    • Transaction Date & Time
    • Receipt Number (without hash)
    • Cetaphil Products Purchased
    • Transaction Amount

    Kindly note that the following will not be accepted as a valid receipt:
    1. Delivery note
    2. An incomplete/pending transaction

    You may wish to seek assistance from the Cetaphil® Friends Customer Service at

    Email: cetaphil.crmsg@galderma.com

    if you have any enquiries.

  • Receipts should be submitted no later than 7 days from date of purchase to be eligible for Ceta Coins.

  • Your Ceta Coins will expire two calendar year after your transaction date*.
    For more accurate Ceta Coins expiry, you may refer to the expiry date in your redemption page.

    *The expiry date will fall on the last day of the month.

  • You will earn 1 Ceta Coin for every $1 paid on Cetaphil products. For instance, $49.50 spent will be equivalent to 49 Ceta Coins earned.


  • Official Retailers
    • NTUC, Cold Storage, Sheng Shiong
    • Guardian, Watsons, Unity
    • Hospital and Polyclinic Retail Pharmacy Outlets
    • Metro
    • Robinsons

    Official Online Retailers
    • Cetaphil Official Stores on: Lazada, Qoo10, Shopee
    • Amazon (by Amazon SG only)
    • RedMart by Lazada
    • QooLife Mall
    • S-Mart